一些基本的電話溝通


說明自己的身分

lThis is Ken. (我是Ken)

l Ken speaking.(完整說法:This is Ken speaking.)

l This is Peter Jackson calling.

詢問來電者的身分

 

l Excuse me, who is this?(不好意思,請問您是哪一位)

l May I ask who is calling, please?(請問您是哪一位?)

我要找……

 

l Can I have extension 321? (可以幫我轉接分機321嗎?)

l Could I speak to...? (我可以跟~講話嗎?)

* May I或Could I比較正式。Can I~ 比較不正式,為親朋好友間用語。

I would like to speak to Mr. Wang.(我想找王先生)

l Is Jack in?(Jack在嗎?)

*這是口語用法,完整說法為 Is Jack in the office?

Is Mary there? (Mary在嗎?)

l Would you connect me to General Affairs Department?

(可以幫我轉接總務部嗎?)

幫忙轉接

 

l I'll put you through.(我幫您轉接)

put through為片語動詞,表示connect。

I’ll connect you.(我幫您轉接)

I’ll transfer your call to the General Affairs Department.(我幫您把電話轉到總務部)

I’ll connect you to extension 231.(我幫您轉接分機231)

l Can you hold on a moment? Can you hold the line?(請稍候,不要掛斷)

*hold on: 請對方別掛斷電話。亦可說Don’t hang up.

l Just a moment.或Just a minute.(請等一下)

l I’ll get her.(我去叫她)

I’ll put her on.(我現在就請她過來接電話)

當對方要找的人不在時如何答覆

 

l I'm afraid he is not available at the moment.(恐怕他目前無法接聽電話。)

l Mr. Jackson isn't in.(不在)

Mr Jackson is out at the moment.(目前外出)

She is not here right now.(她目前人不在這)

l He’ll be back soon.(他很快就會回來)

He’ll be back in an hour.(他應該一個小時之內會回來)

l She’s in a meeting now.(她正在開會)*in a meeting: 會議中

l He has a guest now.(他現在有客人)

l He’s off today.(他今天休假)

l The line is busy.(電話正在講話中)

I can’t get through to him.(電話無法接通)

She is on another line.(她正在接別的電話)

當自己要找的人不在時

 

l I’ll call (him) later.(我晚一點再打。)

l Please tell him to call me back as soon as possible.(請他儘早回電)

l Please tell him John called.(請告訴他John來過電話)

l May I leave a message?(我可以留個言嗎?)

留言

 

l Could (Can, May) I take a message?(請問要留言嗎?*接電話的人記下留言)

Would you like to leave a message?(請問您要留言嗎?)

May I leave a message?(我可以留言嗎?)

l May I have your phone number?(可以告訴我電話號碼嗎?)

l Could (Can, May) I tell him who is calling?(請問要我轉告他是誰打來嗎?)

l Would you like him to call you when he comes back?

(等他回來後,要不要請他回電?)

I’ll have him call you back.(我會叫他回電給您)I’ll tell him to call you back.

其他Miscellaneous

 

l 是的,我就是:

Speaking.(公司行號往來一般用法)

Yes, it’s me.(比較熟的朋友可以這麼用)

l 打錯電話:

There’s no one here by that name.(這裡沒有那個人)

You have the wrong number.(你打錯電話了)或You dialed the wrong number.

I’m sorry. I have the wrong number.(對不起,我打錯號碼了。)

也可以說I have dialed the wrong number.(我撥錯號碼了)

l 聽不清楚:

I can’t hear you very well.(電話聽不清楚)

Would you please slow down?(可不可以說慢一點嗎?)

Would you please speak more slowly? (可以請您說慢一點嗎?)

l 結束對話:

Thank you, bye. (打電話過去的人的謝辭)

Thank you for calling.(總機、秘書、同事對來電者的謝辭)
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smileronald

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